Guarantees
OUR WARRANTY
There is one simple reason why your money can never be lost on Overgear: we lock the payment until your order is 100% finished and you confirm the service delivery. Before that, the seller doesn't earn a single penny. Our Refund Policy covers every possible case.
Refund Policy
SELLER DIDN'T DELIVER THE SERVICE IN TIME
SELLER DIDN'T FULFILL ALL SERVICE STANDARDS
PRINCIPLE OF OPERATION
If a customer and a seller can't settle the situation themselves, arbitration team rolls in and decides if the order should be refunded partially or fully.
The order was delivered partially
Delivered something you've not ordered
There was another issue
HOW TO OPEN A DISPUTE
To open a dispute, go to your order and click "Submit arbitrage ticket" button. Choose an appropriate category and fully describe you situation. It takes up to 24 hours review a dispute. In case of any problems contact our Customer Support.
SELLER RATINGS AND VERIFICATION
VERIFICATION PROCESS
All sellers on Overgear pass an interview confirming their gaming and communication skills. In addition, we verify their passport ID and phone number. Any suspicious activity leads to immediate ban
REVIEWS AND RATING
There are no ways to "hack" the system. To have a high rating the seller should deliver services with high quality and be polite with customers. Attempts to create fake reviews are always punished.
QUALITY CONTROL
Customer experience starts before making the payment: we monitor the sellers' response speed and the ability to help with choosing the right service. The sellers with best performance are often featured.
